Marylebone Cleaner Privacy Policy

This Privacy Policy explains how Marylebone Cleaner collects, uses, stores, shares and protects personal data relating to its customers in the service area. It also explains the rights that individuals have under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Marylebone Cleaner customers within our service area who use our cleaning services, make enquiries, visit our website or otherwise interact with us as a customer or prospective customer.

Who we are and scope of this policy

Marylebone Cleaner is a cleaning service provider operating within the Marylebone area and surrounding locations. For the purposes of data protection law, we are the data controller for the personal data we collect and use about our customers and prospective customers.

This Privacy Policy describes our data processing activities in relation to domestic and commercial cleaning services, including bookings, enquiries, quotations, ongoing service management and customer support.

Personal data we collect

We collect and process different categories of personal data depending on how you interact with us. The personal data we may collect includes:

Identification and contact details, such as your name, title, residential or business address, billing address, and any contact details you choose to provide, including digital contact methods.

Service and booking information, such as information about the property to be cleaned, access instructions, preferred dates and times, frequency of cleaning, specific service preferences and notes you choose to provide about your requirements.

Payment and billing information, such as details required to process payments and maintain invoices and accounting records. We do not store full payment card details if payments are processed by external payment providers.

Communication records, such as details of enquiries, complaints, feedback, and any correspondence you have with us in writing or verbally, where we keep a record of that interaction.

Technical and usage data, where relevant to website use, such as your interactions with our website, device information and basic analytical data used to understand how our services are accessed and used.

How we collect personal data

We collect personal data directly from you when you contact us to request information, obtain a quotation, book a service or manage an existing booking. This may be done via our website, by written communication or during telephone conversations.

We may also collect information when you provide feedback or respond to surveys about our services. Limited technical data may be collected automatically when you visit our website, for example through cookies or similar technologies used for basic analytics and functionality.

Lawful bases for processing your data

We process personal data only when we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:

Contract: We process personal data where it is necessary to enter into and perform a contract with you, such as when you request a quotation, make a booking or use our cleaning services.

Legal obligation: We process data where it is necessary for compliance with legal obligations, for example maintaining tax and accounting records or responding to lawful requests from regulators or authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms. This includes managing and improving our services, protecting our business, handling customer queries and developing our operations.

Consent: In limited situations we may rely on your consent, for example for certain direct marketing communications. Where we rely on consent, you are free to withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide cleaning services, including handling enquiries, preparing quotations, scheduling and managing bookings, delivering services at the specified property and managing any follow up or amendments.

To manage our relationship with you, including responding to your questions, handling complaints, collecting feedback, sending service related information and administering your customer account.

To process payments and maintain financial records, including issuing invoices, processing refunds where appropriate and keeping accurate accounting records.

To improve and develop our services, including analysing usage and feedback to help us enhance our offerings, maintain quality standards and train staff.

To ensure security and prevent misuse, including detecting and preventing fraud, protecting our business and complying with applicable laws and regulations.

To send you certain marketing communications about our services where we are permitted to do so in accordance with data protection and electronic marketing rules, and subject to your rights to object or opt out.

Sharing personal data and use of processors

We do not sell your personal data. We may share personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy, including:

Service providers acting as data processors who provide services on our behalf, such as payment processing, customer relationship management systems, cloud storage, IT support and data hosting. These providers only process personal data according to our instructions and are bound by appropriate contractual obligations to protect your data.

Professional advisers including accountants, auditors or legal advisers where this is necessary for the provision of their services and for compliance with legal obligations.

Regulators, law enforcement or other public authorities where we are required or permitted by law to share personal data, for example in response to a lawful request.

In the event of a business reorganisation, transfer or acquisition, personal data may be shared with relevant parties, subject to appropriate safeguards and in accordance with applicable law.

International transfers

Where we use service providers or systems located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses approved by relevant authorities or ensuring that appropriate certification or legal mechanisms are in place.

Data retention and storage

We retain personal data only for as long as necessary for the purposes for which it was collected and to meet our legal, accounting and reporting obligations.

Customer account and booking information is generally retained for as long as you remain a customer and for a reasonable period afterwards to handle queries, disputes or potential claims and to maintain accurate records. Financial and transactional records are kept for the period required by tax and accounting laws.

Where personal data is no longer required, we will delete it or anonymise it in a secure manner in accordance with our data retention procedures.

Security of your personal data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are designed to provide a level of security appropriate to the risks presented by the processing of your personal data.

Access to personal data is limited to those employees, contractors and service providers who need the information in order to perform their duties and who are subject to confidentiality obligations.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations, but we will always respond to any request in accordance with applicable law.

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of the data we hold about you.

Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure: In certain circumstances you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we are considering a challenge to the accuracy of the data.

Right to data portability: In some circumstances you have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.

Right to object: You have the right to object to the processing of your personal data on grounds relating to your particular situation where we rely on legitimate interests. You also have the absolute right to object at any time to processing for direct marketing purposes.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent is withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about the way we handle your personal data. In the United Kingdom this is the Information Commissioner's Office.

Children's data

Our services are not directed at children, and we do not knowingly collect personal data relating to children for marketing or profiling purposes. Any incidental information about children that is provided for service delivery, such as to ensure safe access to a property, is handled with particular care and only for the purpose of providing our services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Continuing to use our services after changes have been published will indicate that you have read and understood the updated Privacy Policy, to the extent permitted by law.